1 – Refund Policy

At BroShield LLC, customer satisfaction is our priority. We strive to deliver reliable technical support and services the first time. If you experience any issues with our products or services, we encourage you to contact our support team before requesting a refund, as many issues can be resolved quickly.

BroShield LLC offers a simple “One-Email” refund process. If you wish to cancel your annual support service agreement, you must submit your request by emailing support@broshield.us  with a detailed explanation for the cancellation.

A – 30-Day Money Back Guarantee

We offer a 30-calendar-day money-back guarantee on eligible subscription-based services. Refund requests must be submitted within 30 calendar days from the date of your subscription.

Refunds are applicable only to subscription-based service plans and are subject to the terms outlined in this policy.

B – Service Limitations & Partial Refunds

In certain situations, technical issues may be beyond our ability to resolve remotely. If we are unable to answer your support request or resolve your technology problem, and you have fulfilled all your responsibilities under our Terms & Conditions, you will not be charged for an individual unsuccessful service session.

Any refund issued shall be at the sole discretion of BroShield LLC. Where applicable, a partial refund may be calculated by deducting the value of services already provided at a rate of $49.95 per support session from the total amount paid by the customer.

All refund requests must be submitted in writing to our billing department at
support@broshield.us.

2 – Non-Refundable Items

Certain products and services are non-refundable. The full retail value of any non-refundable service, software, or hardware item will be deducted from the total refund amount.

If a bundled package (including services together with third-party hardware or software) is purchased and only a portion of the bundle is returned or cancelled, the promotional bundle discount becomes void. In such cases, the full retail value of the retained hardware, software, or services, along with any applicable bundle discount, will be deducted from the refund amount.

3 – Service Disclaimers

BroShield LLC does not guarantee that its services will be error-free, uninterrupted, or available at all times. While we make every reasonable effort to deliver high-quality technical support, certain technical limitations or external circumstances may prevent successful issue resolution.

We do not warrant that all defects or service limitations can be corrected. Additionally, BroShield LLC is not responsible for any loss of data, service interruptions, or damages resulting from the use of our services. By subscribing to or using our services, you acknowledge and accept these limitations and disclaimers.

4 – Fraudulent Information Policy

BroShield LLC maintains a zero-tolerance policy toward fraudulent transactions. Any purchase made using false identities, stolen payment information, unauthorized credit cards, or other fraudulent methods may be treated as a criminal offense.

Misuse of the chargeback process, including filing fraudulent or unjustified chargebacks to obtain products or services without payment, is also considered fraudulent activity.

We reserve the right to investigate suspected fraudulent transactions and cooperate with financial institutions and law enforcement agencies whenever necessary. BroShield LLC will actively pursue and prosecute fraud offenders to the fullest extent permitted by applicable law.