1 – Acceptance of Terms

By accessing or requesting services from BroShield LLC, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. These Terms govern your use of BroShield LLC’s online computer support services and define the relationship between you and BroShield LLC.

2 – Services Covered

Each support request is treated as a separate service incident unless otherwise specified in your support plan.

A – Technical Assistance

• Internet connection setup, browser troubleshooting, performance optimization, and fault repair.
• Installation and configuration of antivirus, anti-spyware, firewall, and backup solutions.
• Virus, malware, and spyware removal where technically feasible.
• General technical assistance for supported software and operating systems.

3 – Customer Responsibilities

A – Eligibility

• You must be at least 16 years of age to use our services.
• Your account may only be used for the number of devices specified in your purchased support plan.

B – Service Limitations

• Support is provided only for services and software specifically covered by BroShield LLC.
• Services are delivered remotely through phone, chat, or email. On-site support is not included.
• Hardware repair or replacement is not covered under any support plan unless explicitly stated.
• No warranty is provided for hardware, software, or third-party products.

C – Account Security

You are responsible for maintaining the confidentiality of your usernames, passwords, and device credentials. Please do not share passwords with our support representatives. If credentials are disclosed during a support session, you should change them immediately. BroShield LLC shall not be responsible for unauthorized access resulting from shared credentials.

For quality assurance and security purposes, remote support sessions may be monitored or recorded.

4 – Definitions

A – You

“You” refers to the individual using the services, including any organization or employer on whose behalf the individual acts.

B – Related Policies

Certain terms used within these Terms & Conditions may also appear in our Privacy Policy and are incorporated herein by reference where applicable.

5 – Limited Warranty

BroShield LLC provides remote technical support using commercially reasonable efforts. However, some technical issues may be beyond our ability to resolve remotely.

If you purchase an individual support service and we are unable to resolve your issue despite your compliance with these Terms & Conditions, you will not be charged for that individual service.

If the same issue reoccurs within five (5) days after completion of the service, contact our support team and we will make reasonable efforts to resolve it at no additional charge. If we remain unable to resolve the issue, you may be eligible for a refund for that individual service.

Except as expressly stated, BroShield LLC disclaims all other warranties, including warranties relating to third-party products, software, or community content.

6 – Software & Hardware

A – Diagnostic Software

To diagnose and resolve technical issues, BroShield LLC may require you to download and install software or utilities that collect device information and assist with troubleshooting.

B – Third-Party Software

Some services may involve third-party software or trial applications. Such software remains subject to the licensing terms of its respective owner. Trial versions may expire unless separately purchased.

7 – Non-Refundable Items

The retail value of completed services, software, hardware, or any designated non-refundable items will be deducted from any approved refund.

Where bundled services include third-party software or hardware, cancellation of only part of the bundle will void any promotional discount, and applicable retail values will be deducted from the refund amount.

8 – Changes to Services

BroShield LLC reserves the right to modify, suspend, discontinue, or update any aspect of its services, website, software, pricing, or features at any time without prior notice.

We shall not be liable for any loss or inconvenience resulting from such modifications.

9 – Termination

BroShield LLC reserves the right to terminate or suspend services at its sole discretion. If services are terminated by BroShield LLC before completion, you may be entitled to a refund for any unused portion of prepaid services.

No refund will be issued if your account is terminated due to violation of these Terms & Conditions. Upon termination, access to your account and related services may also be discontinued.

10 – Validity of Support Plans

A – Plan Duration

• Support plans are available for individuals and businesses.
• Plans remain valid only for the purchased subscription period.
• Single-incident support plans remain valid for thirty (30) days from purchase.
• Unused support incidents expire when the plan reaches its expiration date.

B – Third-Party Products

Prices, availability, and licensing terms of third-party software and products may change without notice. All third-party software remains the property of its respective owner, and your use of such software is governed by the applicable license agreement.

11 – Exclusions from Service

The following services and situations are not covered under BroShield LLC support plans:

• Services not specifically included in your purchased support plan.
• Support requests exceeding the limits of your purchased plan.
• Hardware failures or configuration issues beyond our remote support capabilities.
• Unsupported operating systems or software applications.
• Problems caused by misuse, accidents, unauthorized modifications, electrical damage, or failure to follow manufacturer recommendations.
• Issues resulting from incompatible hardware, accessories, or software.
• Cases where customers fail to follow instructions provided by BroShield LLC support technicians.